Policy

Anything purchased online must be returned to us within 30 days of purchase. We do not have an option to exchange. We will provide a refund to the original payment method and you can re-purchase your desired products. 

Things to Consider

•       We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for an exchange or refund in the same form as original payment.

•       The item must be in its original packaging & with tags attached to the garment.

•       Worn, damaged or altered apparel cannot be exchanged or refunded. This includes deodorant, moisturiser, makeup, or fake tan marks.

•       Apparel without a proof of purchase may not be exchanged or returned and refunded.

•       If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange, or credit.

•       The buyer will need to pay return shipping costs on a return if it is a change of mind or exchange.

•       Please returns items neatly, in a respectable manner.

Start Your Return

We have tried to make returns as simple as possible for you! Start your return by clicking here